Question 1

What types of items do you sell?

Accepted Answer

We specialize in luxury pre-owned Louis Vuitton bags, art, designer lamps, and Louis Vuitton jewelry. All items are authenticated and in excellent condition.

Question 2

Are your products authentic?

Accepted Answer

Yes, every item on our website undergoes a rigorous authentication process to ensure its authenticity. We guarantee that all products are genuine.

Question 3

How do I know the condition of the items?

Accepted Answer

Each product listing includes detailed descriptions and high-resolution photos. We also provide a condition rating to give you a clear understanding of the item's state. If you wish we can send you more photos of an item or a video.

Question 4

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay and bank transfers.

Question 5

How long will it take to receive my order?

Accepted Answer

Orders are typically processed within 2-3 business days. Delivery times vary by location and shipping method selected at checkout.

Question 6

What is your return policy

Accepted Answer

Please note that in accordance with our Terms of Use, pre-owned items are neither refundable nor exchangeable. 
See our Return & Refund conditions: shop.azulmar.pt/refund-policy.(https://shop.azulmar.pt/refund-policy)

Only in case of a dispute regarding the autenticity of the sold item, we can consider a return.  
Please note that you have to inform us within 48 hours after your received the item. 
To be eligible for a return, items must be in the same condition as received, with all original packaging and tags.

Question 7

How do I initiate a return?

Accepted Answer

To initiate a return, please contact our customer service team with your order details. They will provide you with instructions and a return authorization number.

Question 8

Can I exchange an item?

Accepted Answer

Primair we don't accept exchanges. 
In case you want to exchange an item, you can always contact custumor serivce and request your exchange. 
Exchanges are based on availability. Please contact our customer service to discuss exchange options.

Question 9

How do you authenticate your items?

Accepted Answer

Our team of experts thoroughly inspects each item for authenticity. We use a combination of industry-standard practices and proprietary techniques to ensure all products are genuine.

Question 10

What do your condition ratings mean?

Accepted Answer

Our condition ratings are as follows:

- New: Unused item with original tags and packaging.
      - Excellent: Minimal signs of wear, if any.
      - Very Good: Light wear but well-maintained.
      - Good: Noticeable wear but still in good condition.
      - Fair: Significant wear but functional.

Question 11

How do you ensure the quality of your art and designer lamps?

Accepted Answer

Each piece of art and designer lamp is carefully selected for quality and authenticity. We provide detailed descriptions and images to help you make an informed decision.

Question 12

Can you provide more information about an artist or designer?

Accepted Answer

Yes, we include information about the artist or designer in the product listing. If you need additional details, feel free to contact us.

Question 13

Are the Louis Vuitton jewelry pieces certified?

Accepted Answer

Yes, all our Louis Vuitton jewelry piece are verified  of authenticity by our expert

Question 14

Can I request a custom piece of jewelry?

Accepted Answer

While we specialize in pre-owned items, we occasionally offer custom pieces. Please contact us to discuss your needs and availability.

Question 15

How can I contact customer service?

Accepted Answer

You can reach our customer service team via email, phone, or live chat on our website.

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