Frequently asked questions

We specialize in luxury pre-owned Louis Vuitton bags, art, designer lamps, and Louis Vuitton jewelry. All items are authenticated and in excellent condition.

Yes, every item on our website undergoes a rigorous authentication process to ensure its authenticity. We guarantee that all products are genuine.

Each product listing includes detailed descriptions and high-resolution photos. We also provide a condition rating to give you a clear understanding of the item's state. If you wish we can send you more photos of an item or a video.

We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay and bank transfers.

Orders are typically processed within 2-3 business days. Delivery times vary by location and shipping method selected at checkout.

Please note that in accordance with our Terms of Use, pre-owned items are neither refundable nor exchangeable. See our Return & Refund conditions: shop.azulmar.pt/refund-policy.(https://shop.azulmar.pt/refund-policy) Only in case of a dispute regarding the autenticity of the sold item, we can consider a return. Please note that you have to inform us within 48 hours after your received the item. To be eligible for a return, items must be in the same condition as received, with all original packaging and tags.

To initiate a return, please contact our customer service team with your order details. They will provide you with instructions and a return authorization number.

Primair we don't accept exchanges. In case you want to exchange an item, you can always contact custumor serivce and request your exchange. Exchanges are based on availability. Please contact our customer service to discuss exchange options.

Our team of experts thoroughly inspects each item for authenticity. We use a combination of industry-standard practices and proprietary techniques to ensure all products are genuine.

Our condition ratings are as follows: - New: Unused item with original tags and packaging. - Excellent: Minimal signs of wear, if any. - Very Good: Light wear but well-maintained. - Good: Noticeable wear but still in good condition. - Fair: Significant wear but functional.

Each piece of art and designer lamp is carefully selected for quality and authenticity. We provide detailed descriptions and images to help you make an informed decision.

Yes, we include information about the artist or designer in the product listing. If you need additional details, feel free to contact us.

Yes, all our Louis Vuitton jewelry piece are verified of authenticity by our expert

While we specialize in pre-owned items, we occasionally offer custom pieces. Please contact us to discuss your needs and availability.

You can reach our customer service team via email, phone, or live chat on our website.